Jossue - Data Analyst with 5+ years of expertise in data interpretation and reporting

Applied statistical techniques to interpret complex data sets and inform decision-making.

Utilized SQL for data extraction, querying, and database management in multiple projects.

Created dashboards and visual reports using tools like Tableau and Power BI.

Developed complex spreadsheets and performed data analysis using advanced Excel functions.

Trained a team of customer service representatives on the latest customer service best practices, resulting in a decrease in customer escalations, Created and maintained customer service reports that provided insights into customer service performance and customer feedback, Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries

Document customer support processes and procedures, resulting in a reduction in customer support errors, Resolved customers complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction, Established relationships with key customers and stakeholders to drive sales and develop new business opportunities

Review Credit reports: Check for errors or outdated info on reports from major bureaus, Legal Research: Look up law like the Fair Credit Reporting Act (FCRA), Track Cases: Monitor multiple cases to ensure steady progress and deadlines are met, File Management: Keep client documents and credit records organized

Conducted detailed legal intakes for employment law matters including wage & hour, wrongful termination, discrimination, retaliation, harassment, misclassification, and workers’ compensation claims, Identified legal violations and protected activity by analyzing employment timelines, employer conduct, policies, and supporting evidence (pay stubs, emails, texts), Performed preliminary damages calculations for unpaid wages, overtime, meal and rest break penalties, and waiting time penalties, Drafted attorney-ready case summaries highlighting key facts, liability, damages, and case strengths to support rapid acceptance decisions, Served as the primary case screener, evaluating credibility, statute of limitations, and referral viability, Managed high-volume intakes using Salesforce CRM, ensuring accurate documentation, follow-ups, and attorney handoff, Recognized class, PAGA, and multi-employee indicators and routed cases appropriately, Maintained professional, empathetic communication while handling sensitive and confidential client information