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jossue
Customer service tech
Video resume
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Competencies
Demonstrated experience with Communication.
Demonstrated experience with Technical Support.
Demonstrated experience with Multitasking.
Demonstrated experience with Team Training.
Demonstrated experience with Report Creation.
Languages
Summary
Customer service tech open to new opportunities
Experience
Customer service tech
Trained a team of customer service representatives on the latest customer service best practices, resulting in a decrease in customer escalations. Created and maintained customer service reports that provided insights into customer service performance and customer feedback. Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
Tech Support Specialist
Document customer support processes and procedures, resulting in a reduction in customer support errors. Resolved customers complaints and disputes in a timely and effective manner, resulting in improved customer satisfaction. Established relationships with key customers and stakeholders to drive sales and develop new business opportunities
Credit repair Virtual Assistant
Review Credit reports: Check for errors or outdated info on reports from major bureaus. Legal Research: Look up law like the Fair Credit Reporting Act (FCRA). Track Cases: Monitor multiple cases to ensure steady progress and deadlines are met. File Management: Keep client documents and credit records organized
Intake Manager
Conducted detailed legal intakes for employment law matters including wage & hour, wrongful termination, discrimination, retaliation, harassment, misclassification, and workers’ compensation claims. Identified legal violations and protected activity by analyzing employment timelines, employer conduct, policies, and supporting evidence (pay stubs, emails, texts). Performed preliminary damages calculations for unpaid wages, overtime, meal and rest break penalties, and waiting time penalties. Drafted attorney-ready case summaries highlighting key facts, liability, damages, and case strengths to support rapid acceptance decisions. Served as the primary case screener, evaluating credibility, statute of limitations, and referral viability. Managed high-volume intakes using Salesforce CRM, ensuring accurate documentation, follow-ups, and attorney handoff. Recognized class, PAGA, and multi-employee indicators and routed cases appropriately. Maintained professional, empathetic communication while handling sensitive and confidential client information
Intake Manager
Conducted and qualified high-volume Lemon Law intakes.. Reviewed repair orders, warranties, and vehicle history.. Prepared concise case summaries for attorney review.. Managed client follow-ups, documents, and Salesforce updates.. Maintained confidentiality of sensitive client information.. Communicated case requirements and next steps.. Requested and organized client documents.
Skills
Video Transcript
Video Transcript 1
Hi guys, this is Josue Navarrete. I'm 28 years old, currently live in Central America, Nicaragua. I've been in this industry for over 10 years now. I've done customer service, tech support, retention, but for the last couple of years, I've been working on U.S.-based law firms as an intake person. I've been signing up people for different type of laws and cases. Um, so yeah, I'm very used to go ahead and deal with Americans.