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Josseline
Customer Service & Technical Support Interpreter with 3+ years in communication
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Competencies
Delivered professional and empathetic customer interactions, resolving issues efficiently.
Installed, inspected, and repaired security systems, ensuring optimal operation and troubleshooting malfunctions.
Interpreted between English and Spanish in medical and emergency contexts to facilitate clear communication.
Utilized strong communication and patience to assist clients and patients effectively across diverse situations.
Education
Languages
Summary
Experienced in technical support and bilingual interpretation, committed to effective communication and service excellence.
Key Achievements
- Provided technical support and customer service for security systems installations and repairs at Intouch Cx.
- Facilitated effective communication between English and Spanish speakers as a Medical Interpreter, improving patient-provider interactions.
- Reviewed work procedures to enhance service quality and operational safety in technical support roles.
Experience
Technical and customer service
Call agent and customer service with areas of technical support, help with installation and repair of technical failures of cameras and security systems., Inspect newly installed equipment to adjust or correct malfunctions., Review work procedures and operational problems to determine ways to improve service, performance or safety., Describe the merchandise and explain the use, operation and care of the merchandise to customers.
Medical Interpreter
Medical interpretation between two people with different languages, in this case English to Spanish and vice versa, breaking language and communication barriers., Helping patients to have better communication in their visits to the doctor, and the doctor to understand what the patient wants to explain., Offer special assistance to people such as those who cannot communicate or who are in emergency situations., Help in any other situation, 911 calls, bank calls, legal calls.