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Josh
Dispatcher with 14 years of experience in customer service and call center operations
Video resume
Dispatcher
I have 14 years experience in call center Industry, in customer service, collections, retention department, sales, cold calling, dispatcher for towing company and also have been team leader, supervisor and manager,
Contact
Tijuana, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided client support and handled customer inquiries and complaints effectively.
Call Center OperationsAdvanced
Managed call center activities including sales, collections, and retention efforts.
Team LeadershipAdvanced
Led teams, supervised staff, and coordinated department activities to improve service quality.
Dispatching LogisticsIntermediate
Scheduled and coordinated towing operations ensuring timely and efficient service.
Summary
Experienced call center professional with a focus on customer service, dispatching, and team leadership over 14 years.
Key Achievements
- Managed multiple roles including team leader, supervisor, and manager over 14 years
- Worked across diverse departments such as customer service, collections, retention, and sales
- Held position as dispatcher for towing company, coordinating operational logistics
Skills
Customer ServiceCall Center OperationsTeam LeadershipDispatching Logistics
Published on CazVid - Jul 3, 2025