This is my profileContact via CazVidJoselyn
Customer Service Manager with 8 years of experience in retail and hospitality
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Competencies
Extensive experience in managing customer interactions, resolving complaints, and ensuring client satisfaction.
Supervised and trained teams to enhance performance and ensure effective service delivery.
Facilitated clear communication between team members and customers, ensuring smooth operations.
Oversaw daily store operations, including inventory and scheduling, to maintain business standards.
Education
Summary
Dedicated customer service professional with 8 years of experience in retail and hospitality sectors, specializing in team leadership and operational excellence.
Key Achievements
- Led customer service team to improve satisfaction ratings and reduce complaint resolution time.
- Implemented new training programs resulting in a 20% increase in team efficiency.
- Managed daily operations of retail outlets, ensuring high-quality customer service and operational compliance.
Experience
Atención al cliente
Atención al cliente y gestión de pedidos., Manejo básico de caja y registro de consumos., Organización de documentos internos.