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Technical Support Specialist with 5+ years in IT and Customer Service
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Competencies
Provided technical support including password resets, shared drive mapping, and troubleshooting at NTT DATA and WIPRO.
Handled customer inquiries, technical issue resolution, and account management across multiple roles.
Made outbound calls to promote services and retained customers by proposing tailored plans at AVANTIVE SOLUTIONS and AT&T.
Created and managed support tickets, cases, and email correspondence to resolve technical and service issues.
Led investigation into invoice deductions and discrepancies as a DRC Coordinator at Tata Consultancy Services.
Education
Languages
Summary
Experienced in delivering technical assistance, customer service, and account management across healthcare, banking, and telecommunications sectors.
Key Achievements
- Led the DRC Accounts Receivable department investigating invoice deductions at Tata Consultancy Services.
- Provided technical assistance to hospital employees and patients, handling sensitive account access issues at NTT DATA.
- Managed customer retention calls by tailoring phone plans based on individual needs at AT&T.
Experience
Technical Service Desk
Receive Inbound calls and assist a hospitals employees and patients on technical support, such as, Reseting passwords, mapping shared drives, locked accounts, printers, etc., Received and resolve self service tickets and Email tickets.
Sales agent operator
Make outbound calls to potential customers in the United States to offer them company’s services.
Customer Tech Support
Assist bank associates on resetting their password, fixing tools, and making tickets when necessary.
Customer Support
Customer Support / Administrative
Assist customer in guidance on how to use our website., Help them by creating cases for technical issues or issues with some orders in their profile.
Retention
Received calls from customers that wanted to cancel lines on their account or change to a different phone company., Listen to the customer’s need, to create a tailored phone plan.
Deduction Resolution Coordinator Lead
Leader of the DRC Accounts Receivable department, investigating reasons for invoice deductions.