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Customer Support & E-commerce Specialist with 10+ years in Digital Media and Education
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Competencies
Skilled in providing excellent customer support, resolving issues efficiently, and enhancing customer satisfaction.
Experienced in content creation, social media, and media management across multiple platforms.
Proficient in managing online stores using Shopify, Prestashop, Amazon, and MercadoLibre.
Fluent in English, with extensive experience in translation and content adaptation for international audiences.
Experienced in managing environmental impact assessments and wildlife projects with attention to detail.
Education
Languages
Summary
Experienced in customer service, digital media, and online store management with a strong background in translation and education. Adept at enhancing customer experience and optimizing e-commerce operations.
Key Achievements
- Managed multiple e-commerce platforms including Shopify, Prestashop, Amazon, and MercadoLibre, increasing sales efficiency.
- Led content creation, media management, and customer service for two successful online stores, boosting customer engagement.
- Translated and edited monthly newsletters for Oxford Business Group, enhancing international communication.
- Taught English to students from 1st to 6th grade, developing foundational language skills.
- Coordinated environmental impact assessments and wildlife projects, ensuring compliance and sustainable practices.
Experience
Customer service/support agent
E-shop sub-management
Media manager, Content, Sales, Customer service
E-shop sub-management
Media manager, Content, Sales, Customer service, Translator for the monthly newsletter of Oxford Business Group, Private translations
English Teacher
English teacher to 1st grade to 6th grade.
English Teacher
English Teacher at the Language Center of UNAM’s Accountancy and Administration Faculty, Translator for the monthly newsletter of Oxford Business Group, Other private translations
Assistant Director
Personal assistant to the CEO, Managed schedules, office meetings, purchases, travel arrangements
Project Manager
Coordinated environmental impact assessments
Project Consultant
Worked as a wildlife consultant in environmental impact assessments.
Laboratory Technician
Lab technician at stem cell bank, did stem cell extraction, isolation and growth from dental pulp