This is my profileContact via CazVidJose
Project Manager with 5+ years of dispatch and sales leadership
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Competencies
Provided training and coaching to sales agents, improving their performance and customer interactions.
Managed dispatch operations, booked loads, coordinated logistics, and supported carriers to optimize revenue.
Handled customer interactions, resolved concerns, and retained clients through quality service.
Motivated and mentored agents and teams to achieve individual and collective goals.
Utilized excellent communication abilities to facilitate training, coaching, and customer interactions.
Education
Summary
Versatile professional with extensive experience in sales training, dispatch operations, and team leadership across logistics and customer service sectors.
Key Achievements
- Led agent training on sales techniques across multiple projects, enhancing team performance.
- Managed dispatch services and logistics coordination for multiple companies, improving operational efficiency.
- Consistently helped teams reach monthly sales and productivity goals through coaching and motivation.
Experience
Project Manager/ Dispatch and Sale
Helped train agents on sales techniques., Assisted agents with productivity and set monthly goal with both projects Dispatch and Sales., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
Cofounder and dispatch manager
Full Dispatch service and team manager., Work with carries to book loads and help with the logistics with trucks in the USA., Help Carriers with the Factoring charges and upload information to get paid as well look for the best loads in the market., Work with the agents that work with us and help...
Project Manager/ Dispatch and Sale
Helped train agents on sales techniques., Assisted agents with productivity and set monthly goal with both projects Dispatch and Sales., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
Century Link Supervisor
Helped train agents on sales techniques., Assisted agents with supervisor call and give out MTD numbers., Motivated and Coached agent and reach out the monthly goal doing Side by Side and coaching agents on Performance.
Subject Matter Expert
Helped train agents on sales techniques and call flow., Assisted agents with increasing sales through coaching and side by sides., Provided guidance to agents on how to overcome customers frustrations and move on to provide excellent customer service., Motivated and Coached bottom performing agents...
Sales Agent CTL (KM2)
Provided customers with excellent customer service leading to sales opportunities., Surpassed video sales numerous times., Resolved customers concern on first call leading to retaining customers.
Collections Agent Veros Credit (KM2)
Exceeded collections goal monthly., Collected car loan payments., Helped guide other agents through difficult scenarios.
Customer Service and Retention
Customer Service and Retention
Dining Room Assistant Server
Experience on Team work., Customer service., Helped guide others through difficult scenarios.