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Customer service
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Competencies
Extensive experience in developing client-side and server-side applications using JavaScript frameworks.
Built and maintained dynamic single-page applications with React.js for improved user interfaces.
Participated in sprint planning, daily stand-ups, and retrospectives to ensure timely project delivery.
Designed and optimized SQL and NoSQL databases to support backend operations.
Summary
Experienced software developer specializing in full-stack development, with a track record of leading technical projects and mentoring teams.
Key Achievements
- Led development of the company's main e-commerce platform, improving scalability and user experience.
- Collaborated with cross-functional teams to streamline project workflows, reducing deployment time by 20%.
- Mentored junior developers, fostering technical skills and team cohesion.
Experience
Customer service
Provided exceptional customer service through phone calls, emails, and live chats, Resolved customer complaints and issues effectively and professionally, Collaborated with internal teams (e.g. technical support, product development) to resolve customer issues and improve overall customer experience
Customer service
Developed and maintained relationships with key customers to ensure retention and growth, Identified opportunities to upsell and cross-sell products/services, resulting in increased average order value, Utilized critical thinking and problem-solving skills to resolve complex customer issues
Customer service
Consistently met or exceeded monthly sales targets, contributing to team and company revenue growth, Resolved customer issues and complaints in a timely and professional manner, resulting in increased customer satisfaction, Increased sales revenue and customer retention through effective upselling, cross-selling, and retention strategies