This is my profileContact via CazVidJosé
Data Analyst and Technical Support with 3+ years in tech and education
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Competencies
Applied data analysis skills to interpret metrics and generate insights for decision support.
Provided troubleshooting and customer assistance for streaming platforms during critical launches.
Enhanced user experience through clear communication in support and teaching roles.
Addressed technical issues and instructional challenges with innovative solutions.
Education
Languages
Summary
Experienced in technical support, data analysis, and language instruction, with a focus on enhancing user and learner experiences across tech and education sectors.
Key Achievements
- Provided technical support for Disney+ and Star+ during platform launch, ensuring user satisfaction.
- Performed monthly data analysis to identify trends and inform decision-making for freelance clients.
- Successfully improved English proficiency of over 500 students from basic to intermediate/advanced levels within 5-6 months.
Experience
Tech Support
Provided technical support for Disney+ and Star+, Assisting Latin American and U.S. customers during the platforms' launch., Resolved technical issues, addressed user inquiries, and ensured a seamless streaming experience.
Data Analyst
Performed monthly analyses of key metrics, Created detailed reports with historical averages to identify trends and improve decision-making.
English Teacher
Teaching and assisting over 500 people to improve their English proficiency from a basic to an intermediate/advanced level within an estimated time frame of 5-6 months.