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Customer Support Specialist with 5+ years in Tech and Telecom
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Competencies
Provided technical assistance and troubleshooting for hardware, software, and systems across various roles.
Handled customer inquiries, complaints, and sales, ensuring service quality across multiple companies.
Supported clients remotely via phone and email, managing support tickets and software activation.
Coordinated and managed work teams in construction environments and support roles.
Created and processed orders for equipment and replacements in technical support settings.
Education
Languages
Summary
Dedicated professional with over 5 years providing technical support, customer service, and remote assistance in tech and telecom industries. Proven ability to troubleshoot, manage client relationships, and coordinate support processes. Committed to delivering effective solutions and enhancing user...
Key Achievements
- Provided technical support for GPS and remote systems at Teletrac Navman, improving user assistance processes.
- Supported global food chain users on hardware/software troubleshooting and order creation at Atos.
- Managed customer service, billing, and sales across multiple telecom and internet providers, enhancing client satisfaction.
Experience
tier 2 support specialist
assisting with technical issues, support on passport system, activating different tools and software via remote.
CSR representative
followed up on active work orders, providing information, updating closing, taking payments for work orders.
Automotive remote technician
provide scanned reports on vehicles after collisions or health scans.
Service desk representative
Aiding users, owners and administrators from GPS products, service, maintenance, sales and guidance from products.
Technical support representative
Tech support for users from a global food chain restaurant, aiding from simple guidance on how to operate the hardware and software, troubleshooting issues to provide fast resolution, creating orders for replacements and brand-new equipment.
Sales representative
Universal representative
Aid as customer services with matters regarding internet service such as technical Issues, billing, sales, upgrades and downgrades.
Universal Representative
Resolution of cable service problems such as activation and product information, customer service and sales of packages and equipment.
Universal Representative
Providing technical assistance via telephone and customer service with problems related to billing, service and management of cellular equipment and everything related to problems with accounts and sales.