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Claims Specialist
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Competencies
Demonstrated experience with Remote Customer Support.
Demonstrated experience with Helpdesk Operations (Tier 1 & 2).
Demonstrated experience with VIP/Executive Concierge.
Demonstrated experience with IT Troubleshooting.
Demonstrated experience with Hardware/Software Lifecycle.
Education
Languages
Experience
Claims Specialist
Manage end-to-end resolution for complex financial claims, including unauthorized transactions, ATM discrepancies, and credit card fraud., Analyze account data to identify irregularities and ensure regulatory compliance while protecting customer assets., Utilize advanced CRM tools to document cases and provide timely updates, maintaining high levels of trust in sensitive financial situations.
Customer Service Specialist
Served as the primary strategic liaison for international clients, overseeing order fulfillment and complex service requests., Optimized administrative workflows between vendors and internal teams, successfully reducing response times and increasing global CSAT scores., Managed end-to-end product transaction documentation with zero-error precision.
Helpdesk Technical Support
Engineered technical solutions for a 600-user base across 17 distinct projects, consistently maintaining a 99% operational uptime., Standardized technical procedures through cross-border collaboration with IT teams in Jamaica, Colombia, and Mexico., Provided hands-on and remote support for PCs, network printers, IP phones, and biometrics/access control systems.
VIP Host Agent
Delivered elite concierge services for diplomatic and executive clients in a high-security, fast-paced international airport environment., Facilitated expedited immigration and customs processing while adhering to strict confidentiality and international safety protocols., Synchronized logistics between security details, airline staff, and premium transport providers.