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Customer Service & Administrative Professional with Diverse Healthcare Experience
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Competencies
Provided client support across multiple roles, ensuring positive interactions and issue resolution.
Handled RIPS, reports, and document filing in healthcare settings to maintain accurate records.
Managed authorizations and scheduling in medical services, facilitating smooth patient care processes.
Performed administrative tasks such as transcriptions, digitization, and record keeping in healthcare environments.
Demonstrated excellent interpersonal skills and ability to work collaboratively within interdisciplinary teams.
Education
Languages
Summary
Dedicated professional with extensive experience in healthcare administration, customer support, and medical documentation. Skilled in database management, medical authorization processes, and providing quality client service. Committed to continuous learning and team collaboration.
Key Achievements
- Managed database operations, reports, and documentation in medical and administrative roles, ensuring accuracy and efficiency.
- Handled medical authorizations and scheduling, coordinating smoothly between healthcare providers and patients.
- Contributed to COVID-19 contingency services, demonstrating adaptability and commitment in healthcare support roles.
Experience
Customer Service Expert
Auxiliar de Operaciones
Nursing Assistant
Provision of Services - COVID-19 Contingency
PES Analyst Medical Accounts Department
Database management, RIPS, reports, customer service, document filing, logistics and document management
Billing Assistant - Filing Department
Database management, RIPS, reports, user service, document filing
Administrative Assistant
Realization of RIPS, Digitator, Transcriber, database management
Administrative Advisor
Authorizations in medical services, customer service, medical agenda, referral and counter-referral
Authorizations Coordinator
Authorizations in medical services, customer service, medical agenda