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Jose
Logistics and Operations Manager with 15+ years of diverse industry experience
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Competencies
Managed warehousing, inventory control, and distribution systems, improving operational efficiency and service levels.
Developed and led customer service departments across multiple companies, including KPIs and call center management.
Coordinated international and industrial projects, integrating operational capacities to meet client needs efficiently.
Expanded customer base through searching, developing new clients, and managing key accounts in various industries.
Implemented continuous improvement programs and KPIs to optimize departmental and operational performance.
Education
Summary
A versatile manager with extensive experience in logistics, customer service, project coordination, and sales across diverse sectors, committed to operational excellence and client satisfaction.
Key Achievements
- Led the implementation of ERP Famous at GUIMAJO USA INC, streamlining sales and customer service metrics.
- Designed and controlled distribution strategies for finished products at GRUPO NAZAN, optimizing sales spot coverage.
- Supervised international logistics and import/export operations at CONAGRA FOODS INC, enhancing distribution efficiency.
Experience
Customer Service Manager
ERP Famous implementation, Following up to the OTC process, Development of metrics to the sales and customer service activities
Monterrey Operations Manager
Design and monitoring of production standards, Customer service, Search and development of new customers
Customer Service Manager
Creation and development of the department, Implementation of KPIs, Follow up to retail and Government clients’ relationship with the Company, Sales to Government customers
Traffic Manager
Design and control of the strategies developed for the distribution of finished product throughout all the sales spots
Bajio Area Representative
Control and report of the metal scrap produced in the automotive plants to be recycled by the company, Continuous improvement programs
Logistics Manager
Structure of the warehousing and distribution systems, Inventory control
Material Scheduler
Follow up of direct materials to feed up the production lines
Customer Service Manager
Organization and management of the call center team