Dedicated customer support professional with over 4 years of experience in handling inquiries, conducting quality audits, and optimizing customer interactions. Skilled in data analysis, CRM tools, and cross-functional collaboration to improve service delivery and customer satisfaction.
Proficient in managing customer inquiries and issues using Zendesk, Salesforce, and other CRM tools.
Experienced in analyzing customer satisfaction data and generating reports with Tableau and Excel to improve operations.
Skilled in coordinating remote team activities using Slack, Jira, Notion, MS Teams, and video conferencing platforms.
Conducted quality audits and process evaluations to enhance customer service practices.
Handled order-related issues and collaborated with logistics teams to ensure timely fulfillment.
Telus Digital SV
Managed customer inquiries and order-related issues, ensuring prompt resolution., Coordinated with logistics teams to track and resolve order fulfillment concerns., Maintained high customer satisfaction scores through proactive issue resolution.
Telus Digital SV
Conducted quality audits and customer interactions analysis, improving CSAT scores by 10%., Analyzed satisfaction surveys and internal errors, generating daily reports to enhance process efficiency., Managed high-demand peaks in accounts such as Walmart, Crypto.com, Hopper, and SeatGeek, ensuring...
Bachelor’s Degree
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