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Jose
Customer Service Specialist with 21 years experience across multiple sectors
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Competencies
Leveraged extensive experience in customer support to handle client inquiries and provide solutions effectively.
Provided financial advice and services in a professional capacity for the last three years.
Supported technical and product issues at tier 1 and tier 2 levels for various clients.
Contributed to project execution and client management on projects like Yale, August Locks, and 8 Sleep.
Demonstrated ability to adapt to rapidly changing environments and diverse industry needs.
Summary
Customer service professional with 21 years of experience across multiple industries, now specializing in financial advising for the past three years.
Key Achievements
- Provided customer support across diverse sectors including finance, technology, and quality assurance.
- Progressed from tier 2 help desk roles to financial advisory over a span of 21 years.
- Worked on prominent projects such as Yale, August Locks, and 8 Sleep, demonstrating industry versatility.
Experience
Help Desk Associate, Tech Support, And Customer Service For August Locks
Help Customers with items purchased from August and authorized sellers, we would troubleshoot and send them replacement parts.
Customer Support
Offering Customer Support in sales, technical support and offer tracking numbers on the packages, and status on them., Functioning as a tier two consultant (Concierge)
Financial Advisor
Helping customers changing escrow, adjusting payments making the debits, for Home mortgage, Auto loans, Personal loans, and Student Loans.
Sales Representative
Providing reservations and status on the reservations.
Taking orders from representatives and providing customer support and answering questions they had about product, entering the order through the website and was constantly in communication with the Plants for deadlines, Transportation to see when the products would get delivered and Credit Department to see customers with outstanding debts.