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Competencies
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Bilingual Communication (English & Spanish).
Demonstrated experience with Collections Management.
Demonstrated experience with Technical Support.
Demonstrated experience with Rental Services Coordination.
Education
Languages
Summary
Professional profile
Experience
Customer Service Agent
Managed bilingual client communications.. Resolved customer issues efficiently.. Collaborated with team to improve service quality.
Customer Service Agent
Delivered prompt customer support.. Resolved inquiries and improved customer satisfaction.
Soft Collection Agent / Customer Service Agent
Conducted collection calls and negotiated payment plans.. Handled billing inquiries and documented customer interactions.
Interpreter
Interpreted English-Spanish conversations.. Supported logistics and community engagement activities.
Customer Service Representative
Provided technical support and troubleshooting.. Escalated complex technical issues and maintained records.
Customer Service Rental Agent
Managed rental agreements and billing.. Assisted customers with vehicle rentals and policies.