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Customer Support Specialist with 5+ years of diverse industry experience
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Competencies
Provided troubleshooting and support for software issues and hardware at Concentrix.
Delivered customer service across healthcare and financial sectors, managing inquiries and support.
Scheduled medical appointments and managed retrieval/sending of medical records.
Proficient in MS Word, Excel, and PowerPoint for documentation and report generation.
Education
Summary
Experienced in technical troubleshooting, customer service, and appointment scheduling across healthcare and tech industries.
Key Achievements
- Handled technical troubleshooting and support requests for software and hardware issues at Concentrix.
- Provided comprehensive customer service and maintained operational workflows in healthcare settings.
- Managed scheduling and document retrieval tasks, coordinating patient appointments effectively.
Experience
Technical Support Agent
Software troubleshooting, Issuing repair orders, Quick Assist operator
Customer Service For Medical Clinics
Answering Service Agent, Maintenance Coordinator, Customer Service
Customer Service Representative
Financial support, Handle Customer Inquiries, Website Tech Support
Scheduler Specialist
Retrieving medical documents, Sending Medical Records, Calling Patients to schedule medical appointments