Versatile professional with over 5 years in credit management, customer service, and materials planning. Adept at enhancing operational efficiency, resolving client issues, and supporting supply chain continuity using advanced ERP tools.
Expert in maintaining customer accounts, resolving inquiries, and ensuring high satisfaction levels.
Skilled in managing past-due balances and analyzing customer payment behaviors to optimize collections.
Proficient in scheduling material supply, managing deliveries, and monitoring inventory levels.
Experienced in SAP (MM, SD, FI), Oracle, Salesforce, and Microsoft Excel for operational efficiency.
ADI Global (Resideo)
Collections of past-due balances. Customer payment behaviours influence. Customer Service duties
First Brands Group
Maintain Customer accounts. Purchase orders entry and fulfilment. Billing. Forecast reports. RMA’s processing
Honeywell Mexico
Maintain Customer accounts. Solve daily inquiries. Processing of purchase orders and returns
Robert Bosch Sistemas Automotrices
Schedule the supply of materials to meet production requirements. Management of deliveries. Monitor inventory levels
Industrial Engineering
Hi there, my name is Joss. I've had some experience in the logistics department as a materials planner, and I've been in the customer service rep position since COVID. That's like five, six years. I'm a very proactive person. I'm honest. I have this enthusiasm and I like to take care of my customers' daily inquiries, requests, and I'm a quick learner. I like to work real quick. So yes, that's a little bit about me. Thank you.
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