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Josafath
Credit Analyst with 5+ years in Customer Service and Supply Chain
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Competencies
Expert in maintaining customer accounts, resolving inquiries, and ensuring high satisfaction levels.
Skilled in managing past-due balances and analyzing customer payment behaviors to optimize collections.
Proficient in scheduling material supply, managing deliveries, and monitoring inventory levels.
Experienced in SAP (MM, SD, FI), Oracle, Salesforce, and Microsoft Excel for operational efficiency.
Education
Languages
Summary
Versatile professional with over 5 years in credit management, customer service, and materials planning. Adept at enhancing operational efficiency, resolving client issues, and supporting supply chain continuity using advanced ERP tools.
Key Achievements
- Successfully managed collections and reduced past-due balances at ADI Global, improving cash flow.
- Maintained high customer satisfaction by resolving inquiries and processing returns efficiently at Honeywell and First Brands Group.
- Streamlined order processing and billing operations, enhancing accuracy and turnaround times.
- Scheduled and coordinated material supply, ensuring seamless production continuity at Robert Bosch.
Experience
Credit Analyst/Customer Service (USA & Canada)
Collections of past-due balances. Customer payment behaviours influence. Customer Service duties
Customer Service & Returns Specialist
Maintain Customer accounts. Purchase orders entry and fulfilment. Billing. Forecast reports. RMA’s processing
Customer Service Specialist
Maintain Customer accounts. Solve daily inquiries. Processing of purchase orders and returns
Materials Planner
Schedule the supply of materials to meet production requirements. Management of deliveries. Monitor inventory levels
Skills
Video Transcript
Video Transcript 1
Hi there, my name is Joss. I've had some experience in the logistics department as a materials planner, and I've been in the customer service rep position since COVID. That's like five, six years. I'm a very proactive person. I'm honest. I have this enthusiasm and I like to take care of my customers' daily inquiries, requests, and I'm a quick learner. I like to work real quick. So yes, that's a little bit about me. Thank you.