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IT Analyst & Customer Support Specialist with 5+ years in Tech & Service
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Competencies
Delivered support via phone, chat, and email to resolve customer issues and improve satisfaction.
Provided advanced IT support, troubleshooting hardware and software issues across various platforms.
Utilized MS Office suite including Word, Excel, PowerPoint for reporting, documentation, and presentations.
Created and analyzed support tickets, monitored dashboards, and provided performance feedback.
Experienced with ServiceNow, Auto Task, Vista, DMware for support and management workflows.
Education
Languages
Summary
Experienced in technical support, client communication, and support system management within tech and service environments.
Key Achievements
- Managed client email inbox and ticket systems at TATA/TCS, ensuring efficient issue resolution.
- Provided advanced tech support at Ttec, addressing complex customer inquiries and technical issues.
- Handled sales and customer service roles, increasing client engagement and sales at Domer and Bestbuy Galerías.
Experience
Subject Matter Specialist (SME) IT analyst/helpdesk and Quality Assurance assistant
Taking inbound calls, Making outbound calls for follow-ups, Client's email inbox management, Ticket creation, analysis and management, providing resolution to the client's customers issues/requests, Daily metrics dashboard monitoring, Chat support to clients and associates,...
advanced tech support
customer service, tech support, advanced support
sales agent
sales or upselling bank credit cards
customer service and sales
customer service, cellar assistance, defective product returns verification, sales
cybercafe administrator
administration, monitoring computers time usage, computers maintenance