Jose - Customer Service & Content Moderation with 4+ years of experience in Telecom and Social Media

Medellín, Antioquia, Colombiaen

Resolved diverse customer technical issues and billing inquiries at AT&T, ensuring high satisfaction levels.

Promoted and sold multiple services to a wide customer base, contributing to revenue growth.

Published on CazVid

Summary

Experienced professional skilled in technical support, customer relations, and content moderation with a proven track record in Telecom and social media sectors.

Key Achievements

Moderated user-generated content across social media platforms to maintain community standards and safety.

Skills

LeadershipIntermedio

Guided team efforts and collaborated to improve service and moderation processes.

CommunicationAvanzado

Effectively interacted with customers and team members to resolve issues and improve services.

Decision-MakingIntermedio

Made decisions in content moderation and customer support to maintain quality standards.

Technical SupportIntermedio

Provided technical assistance related to internet, phone, and TV services at AT&T.

Content FilteringIntermedio

Experience

Customer Service Agent

AT&amp;T

May 2024 - November 2024

Assisted customers with technical issues concerning internet, phone, and TV services., Resolved billing inquiries and ensured high levels of customer satisfaction., Promoted and sold internet, phone, and TV services to potential and existing customers., Collaborated with team members to improve...

Content Moderator

Frontier

April 2025 - October 2025

Moderated user-generated content across multiple social media platforms, ensuring adherence to community guidelines., Classified and filtered videos, posts, and comments to maintain a safe environment for users., Collaborated with cross-functional teams to address content issues and improve...