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Contract Manager with 8+ years in SaaS and Customer Success
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Competencies
Experienced in managing contract lifecycle, renewals, amendments, and product migrations for SaaS clients.
Skilled in driving customer satisfaction, retention, and growth through personalized engagement and strategic consultations.
Collaborated with Billing, Finance, and Customer Success teams to resolve issues and streamline operations.
Engaged in proactive outreach and negotiations to retain revenue and expand customer account value.
Provided personalized consultations and handled customer inquiries with empathy to foster satisfaction and loyalty.
Education
Languages
Summary
Experienced professional with a strong background in SaaS contract management, customer retention, and cross-functional collaboration, consistently supporting revenue growth and customer satisfaction.
Key Achievements
- Managed contract renewals, amendments, and migrations for diverse SMB and Mid-Market clients at HubSpot.
- Achieved consistent Gross Revenue Retention (GRR) rate above target through proactive contract management.
- Influenced over $340,000 in Monthly Recurring Revenue (MRR) via consultative selling and customer engagement.
Experience
Contract Manager
Managed contract renewals, amendments, and product migrations for a diverse SMB and Mid-Market portfolio in North America., Retained recurring revenue through proactive outreach, negotiation, and value-based customer engagement., Collaborated cross-functionally with Billing, Finance, and Customer...
Inbound Success Coach
Handled inbound customer inquiries and qualified leads into opportunities for demos or direct sales conversions., Delivered personalized consultations to align HubSpot tools with customer goals, driving long-term satisfaction., Achieved historic average SQL attainment over 160% and maintained over...
Customer Service Agent
Supported users of an online bill payment service by managing inquiries related to transactions, refunds, and billing issues., Collaborated with financial institutions to ensure timely and accurate resolutions for customer cases.
Customer Service Specialist
Resolved logistics and payment issues for retail customers, ensuring satisfaction through empathy and clear communication., Processed refunds, managed delivery claims, and maintained service quality across multiple channels.