Professional profile
Received chats from Microsoft Xbox customers & helping with refund requests.
Received inbound calls from TXU Energy customers who were paying the bill, asking questions about their kilowatts consumption & de-escalating to executive management.
Received inbound calls from Fox-Rent-A-Car customers who were renting specifics vehicles.
Received inbound calls from customer who were activating Netspend prepaid cards, inquire about the accounts & balance.