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Jorge
System Engineer with expertise in security, compliance, and technical support
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Competencies
Utilized Salesforce for administrative tasks and QA, supporting business processes and data management.
Engaged with customers to resolve issues, demonstrating effective communication and problem-solving skills.
Provided technical assistance on security, compliance, and system issues, ensuring service continuity and security.
Performed PC repairs, maintenance, and network troubleshooting, supporting organization IT infrastructure.
Collaborated within team environments, demonstrating patience, responsibility, and effective communication.
Education
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Summary
Dedicated IT professional with solid background in security, compliance, Salesforce administration, and customer service. Skilled in troubleshooting, system maintenance, and team collaboration, with a proactive approach to learning and problem-solving.
Key Achievements
- Gained experience across multiple roles including customer service, Salesforce administration, and technical support at Concentrix.
- Developed knowledge of security and compliance support within Microsoft portals, enhancing technical troubleshooting skills.
- Demonstrated adaptability by handling diverse responsibilities such as QA, customer advocacy, and system maintenance.