Jorge

L3 - IT Support Specialist

Maintained switches and routers, actively monitoring and managing network infrastructure to ensure stability and optimize performance, thus supporting seamless operations and data flow., Managed network infrastructure, including switches and routers, to maintain stability and maximize performance., Conducted regular audits on permissions, licenses, new hires, and terminations to ensure compliance with company policies and industry regulations, contributing to the overall security and integrity of IT systems., Played a key role in onboarding new hires, provisioning IT resources, and conducting training sessions., Leveraged Jira for project management and issue tracking, streamlining workflows, and enhancing collaboration.

L2 - Data & Compliance Analyst

IT Support

Provided comprehensive support to Quicken customers for tax preparation and fiscal reporting, ensuring they had the necessary tools and assistance to meet their financial obligations accurately., Assisted customers with a wide range of IT-related issues and inquiries, troubleshooting technical problems, and providing effective solutions to enhance their software experience.