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Recruiter with 5+ years of experience in talent acquisition and customer service
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Competencies
Recruited and coordinated hiring processes for technical and customer service roles.
Delivered bilingual support, managed client relationships, and supported policyholders.
Developed curriculum plans, supported staff training, and managed onboarding processes.
Utilized CRM tools (Close.io, Zendesk, Salesforce, Freshdesk) to manage candidate and customer data.
Managed client projects, improved systems efficiency, and handled operations in small businesses.
Education
Languages
Summary
Experienced in talent acquisition, bilingual customer support, curriculum development, and systems management. Proven ability to manage projects and improve operational efficiency.
Key Achievements
- Successfully recruited top talent for technical and customer service roles at OneStar
- Promoted to Teacher’s Coordinator at ILA due to performance and leadership
- Managed client relationships and implemented operational systems at Creaciones Lizie
Experience
Recruiter
Recruited top talent for technical and customer service roles., Utilized CRM tools such as Close.io to manage candidates and follow-ups., Coordinated with hiring managers to streamline interview and onboarding processes.
English Teacher & Teacher’s Coordinator
Delivered remote English instruction to a wide range of students., Promoted to Teacher’s Coordinator based on performance and leadership., Developed curriculum plans and supported staff training.
Owner – Customer Service & Carpentry
Managed all aspects of client relationships, project planning, and product delivery., Implemented systems that reduced turnaround time while maintaining product quality.
Customer Service Representative (Western Union Campaign)
Delivered bilingual support for money transfer services.
Account Executive
Handled credit documentation, customer support, and sales.
Loan Administrator
Validated loan documentation, conducted fraud checks, and handled customer inquiries.
Associate Geographic Technician
Contributed to GPS data accuracy for North and South American traffic systems.
Bilingual Customer Service Representative (Contract)
Verified loan documentation and maintained compliance in high-volume periods.
Bilingual CSR – Night Shift
Provided policyholder support, processed claims, and assisted new hire training.