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Customer Service Specialist with 4+ years of multi-industry experience
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Competencies
Provided customer support in various industries including telecom, banking, and HR.
Demonstrated active listening, empathy, and call control in customer interactions.
Engaged in outbound and inbound calls, focusing on hard sales and customer retention.
Handled payroll and HR-related responsibilities for co-workers at IBEX Nicaragua.
Successfully managed multiple customer service tasks and incorporated feedback to improve performance.
Education
Languages
Summary
Customer Service professional with over four years of experience delivering effective support across telecommunications, banking, and HR sectors. Skilled in communication, problem-solving, and customer retention, with a focus on client satisfaction.
Key Achievements
- Managed diverse customer interactions across telecommunications, banking, and HR sectors
- Handled escalations and retention cases effectively at Accedo, improving customer satisfaction
- Supported order processing and delivery assistance at Teleperformance, ensuring smooth service flow
Experience
Customer Service
Helping customers with the orders, Assisting dashers with the deliveries
Sales Agent
Making outbound calls, Receiving inbound calls, Hard sales
Customer Service
Banking for TD Bank, Expert in retention, Handling escalations, Billings, Soft skills with customers
Customer Service Agent (HR)
In charge of payments for co-workers, Everything related to human resources