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Jorge
Night Super Agent (Sales & Player Support)
Contact
Competencies
Experiencia demostrada en Player Experience.
Experiencia demostrada en Casino Game Mechanics.
Experiencia demostrada en RTP.
Experiencia demostrada en RNG.
Experiencia demostrada en Volatility.
Education
Languages
Summary
Night Super Agent (Sales & Player Support) buscando nuevas oportunidades
Experience
Night Super Agent (Sales & Player Support)
Provide overnight casino and sportsbook player support and inbound sales via phone, live chat, and email.. Guide VIP/high-value players through casino products, promotions, bonus terms, playthrough rules, and account questions.. Use CRM/player-management systems to resolve complex player issues and share operational knowledge with colleagues.. Apply eligible player bonuses and compensations within assigned authority while meeting individual deposit goals.
Customer Service & Sales Agent
Provided customer support for sportsbook and casino accounts; handled inquiries and supported retention conversations.. Independently resolved a customer escalation and followed quality assurance (QA) standards and operating procedures.
Account Manager (Sales)
Managed player relationships and assisted with deposits, promotions, sportsbook products, and casino offerings.
Account Manager (Sales)
Supported player accounts, customer communication, and sportsbook/casino sales activity.