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Jorge
Customer Service & Sales Specialist with Over 5 Years of Client Engagement
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Competencies
Expertise in Active Listening and Multi-Channel Communication to address client needs efficiently.
Proficient in Consultative Selling, Persuasion, and Advanced Negotiation Techniques to expand business opportunities.
Utilized data analysis skills for invoicing and strategic decision-making in sales and marketing activities.
Proficient with various technical tools, active in leveraging digital platforms for customer engagement.
Education
Languages
Summary
Skilled in client relations, sales strategies, and technical support within travel, marketing, and streaming service domains. Known for building strong relationships and delivering tailored solutions.
Key Achievements
- Managed travel bookings for over 180 international destinations at Royal Holiday, ensuring tailored arrangements for members.
- Developed and implemented targeted marketing strategies for merchants using DoorDash's advertising tools at Cognizant & Codifin.
- Enhanced customer retention through advanced negotiation techniques and service customization at CCT Concreta Administradora de Servicios.
Experience
Customer service and sales representative
Research and book accommodations across a portfolio of over 180 international destinations, ensuring all arrangements align with member, Deliver expert guidance to existing members regarding their vacation club benefits
Customer service and sales representative
Consult with merchants to understand their business goals and develop tailored marketing strategies using DoorDash's advertising and promotion tools., Educate and onboard merchants on the benefits and use of various in-app tools, including Sponsored Listings (pay-per-order ads for top...
Sales representative
existing customer accounts to identify opportunities for service enhancement through premium channel add-ons (Max, Paramount+, Starz) and streaming integrations., advanced negotiation techniques to address customer concerns and prevent service cancellations