This is my profileContact via CazVidJorge
Customer Service & Operations Specialist with 5+ years in Hospitality and Insurance
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Competencies
Provided guest assistance and resolved inquiries at Hilton Garden Inn and teleperformance, ensuring satisfaction.
Led and coordinated team efforts in landscaping and construction supervision for project efficiency.
Demonstrated strong communication, public speaking, and bilingual support in customer-facing roles.
Oversaw daily operations, administrative tasks, and supplier coordination in construction and maintenance.
Assisted in food preparation, quality assurance, and hygiene standards at local restaurant.
Education
Languages
Summary
Versatile professional with over 5 years in customer service, hospitality, and project supervision. Skilled in team coordination, client relations, and operational management across hospitality, construction, and insurance sectors.
Key Achievements
- Managed guest relations and handled transactions effectively as Hotel Assistant at Hilton Garden Inn.
- Supervised and coordinated construction activities, ensuring objectives met in private supervision role.
- Provided bilingual support and resolved escalated cases efficiently as Health Insurance Member Services Representative.
Experience
RESIDENTIAL LANDSCAPING AND MAINTENANCE
Cleaning and upkeep of green areas and residential pathways., Plant pruning and handling of organic waste., Irrigation and preventive maintenance.
PRIVATE CONSTRUCTION SUPERVISOR
Coordination of cleaning and maintenance of work areas., Monitoring and achievement of short- and long-term objectives., Administrative management and coordination with suppliers.
KITCHEN HELPER
Food preparation and cooking according to established recipes., Inventory control and quality assurance., Compliance with hygiene and food safety standards.
HOTEL ASSISTANT
Customer service and guest assistance in a hotel environment., Cash handling and transaction processing., Resolution of incidents and guest requests.
HEALTH INSURANCE MEMBER SERVICES REPRESENTATIVE
Guidance on coverage and benefits., Resolution of escalated cases., Coordination with other departments for case follow-up., Data entry and updating information in internal systems., Management of inquiries and requests from health insurance members., Bilingual customer support.