Experienced in transportation support, document control, and real-time analytics with a focus on operational efficiency and customer satisfaction.
Experience handling customer inquiries, troubleshooting, and account support over multiple roles.
Coordinated with providers and managed transportation documentation for timely and compliant deliveries.
Created and managed reports on operational metrics such as handle time, occupancy, and attendance.
Maintained accurate records of shipping and transportation documents, resolving discrepancies promptly.
OSI (Outsourcing Service International)
Provide assistance over the phone, ticket or email to Charter UP customers in regards to changes on their trips like: itinerary modifications, add/remove passengers or buses, cancellations, etc., Coordinate with bus provider in order to confirm if changes requested can be perform, complete all...
PGS 360
Managed and maintained accurate records of shipping documents, delivery receipts, and transportation logs to ensure compliance with company policies and client requirements., Coordinated with logistics and transportation teams to verify the receipt and proper documentation of delivered loads,...
Telus International
Managed and create reports for the designated account such as handle time, occupancy, attendance and any other productivity report., Responsible to send emails about the different reports to the Operations of the account on a timely manner., Provider real time support to the operation to make sure...
Telus International
Networks Engineering Technician
Systems Engineering Technician
Technical Bachelor Accounting Option
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