Dedicated professional with over 5 years of experience managing logistics, supporting customer service operations, and troubleshooting technical issues. Skilled in bilingual communication and document verification, aiming to optimize service delivery and operational efficiency.
Handled shipment tracking, route management, and appointment scheduling to optimize logistics workflows.
Provided comprehensive support on loans, technical issues, and document verification in bilingual settings.
Assisted customers with troubleshooting internet, telephony, and television services, resolving issues efficiently.
Displayed exceptional communication skills in bilingual (Spanish/English) support across multiple channels.
Lean Solutions Group
Overseeing the logistical operations, Tracking shipments, Managing routes, Scheduling appointments for truck unloading, Reporting updates to warehouses, recipients, carriers, and clients
Atento SAS
Providing comprehensive support to customers regarding their loans, Addressing general inquiries, Facilitating online payments, Reviewing and verifying documents such as vehicle titles
Foundever
Assisting customers with troubleshooting issues related to internet, telephony, and television services, Guiding customers through problem-solving steps, Addressing technical inquiries, Facilitating the scheduling of appointments with technicians
Software Development
Bachelor's degree
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Reviewed and verified documents such as vehicle titles to support loan services and customer inquiries.
