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Data Analyst with 5+ years designing insights for retail and finance sectors
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Competencies
Expert in analyzing large datasets to identify trends and support strategic decisions.
Proficient in writing complex queries for data extraction and manipulation across multiple databases.
Skilled in creating visual reports and dashboards using tools like Tableau and Power BI.
Experience building predictive models to forecast sales and customer behavior.
Familiar with supervised and unsupervised learning techniques for data classification and clustering.
Education
Summary
Dedicated data analyst skilled in transforming complex data into actionable insights. Proven ability to develop dashboards, perform advanced analysis, and collaborate cross-functionally to support strategic initiatives.
Key Achievements
- Developed and maintained dashboards that improved decision-making speed for retail chain management.
- Led data collection and cleaning processes resulting in more accurate, reliable datasets for analysis.
- Collaborated with cross-functional teams to implement data-driven strategies, enhancing operational efficiency.
Experience
Customer Service
Excellent customer service. Update and maintain customer files., Sales of lines and mobile phones, Assistance related to information, payments, refunds, credit, and technical work, Use platform links and security tools, salesforce, CRM, etc., I was promoted to Retail Department to assist agents of store after 3 months.
Customer Service
Excellent customer service. Update and maintain customer files., Assistance related to Customers may pay month-to-month or qualify for discounted service through government subsidy programs such as the federal Lifeline benefit., The work was entirely remote and contract-based.
Advocate
Ability to handle complaints and difficult situations, Listen carefully to members concerns to understand their needs and problems., Analyze complex situations to find effective and personalized solutions, Be understanding of the challenges they face, such as mobility problems, hearing problems, or access to technology.