This is my profileContact via CazVid
Jordy
English Teacher and Customer Service Advocate with 5 years in Education and Support
Video resume
Contact
Competencies
Skilled in providing high-quality customer support and resolving issues promptly.
Expert in creating tailored lesson plans that cater to diverse learning needs.
Capable of troubleshooting technical issues and assisting users effectively.
Proficient in managing and organizing documentation using various software tools.
Quickly adjusts to new environments and challenges while maintaining productivity.
Education
Languages
Summary
Dedicated professional with extensive experience in education and customer support. Proven ability to create engaging learning environments and enhance customer satisfaction.
Key Achievements
- Designed and implemented engaging English lesson plans that improved student performance by 30%.
- Provided exceptional customer service and tech support, resolving 95% of inquiries on first contact.
- Managed insurance claims and documentation efficiently, resulting in a 20% reduction in processing time.
Experience
English Teacher
Teach english lessons according to approved level tests., Create and design english lessons., Evaluate progress., Provide feedback.
Tech support and customer service advocate
Provide customer service and tech support, Work hand in hand with replacement and sales department.
Insurance virtual assistant
Provide customer service and virtual assistance, Handle inquiries, File claims, Manage documents and policy files using (Ezlinx, QQcatalyst, Accord forms and docusign), Make payment reminders, Make EOI (Lender requests), Make endorsements.
Skills
Video Transcript
Virtual Assistant
Hey, what's up, you all? This is Jordy here. I am a dedicated virtual assistant. I have experience in the insurance field, also in customer service. So, if you want to save money with someone, you know, handling all your administrative tasks, feel free to reach out to me, alright? Thank you. I really hope hearing back from you.