This is my profileContact via CazVid
jonhatan
Application Support Analyst
Video resume
Contact
Competencies
Demonstrated experience with Incident & Ticket Management.
Demonstrated experience with Basic Troubleshooting.
Demonstrated experience with Microsoft Office.
Demonstrated experience with CRM Systems.
Demonstrated experience with Documentation & Reporting.
Education
Languages
Summary
Application Support Analyst open to new opportunities
Experience
Realización de llamadas salientes (cold/warm calls)
Realización de llamadas salientes a clientes que dejaron sus datos en tiendas Home Depot, interesados en sistemas de filtración de agua.
Atención al cliente bilingüe
Encargado de recibir y entregar pedidos y medicamentos de farmacias.. Presentación de forma clara y profesional de los productos de Clean Valley Water, resolviendo dudas y generando interés.
Atención al cliente bilingüe
Encargado de recibir y entregar pedidos y medicamentos de farmacias.
Analista de soporte de aplicaciones
Soporte técnico y especialista de aplicaciones de Microsoft.. Encargado de responder correos y de realizar reuniones para adquirir la información necesaria para encontrar el error que estaba teniendo el cliente con la aplicación.
Administrativo
Encargado de tareas administrativas, imprimir copias, hacer fotocopias y llenado de formularia y además recepción de puerta de emergencia.. Responder a los usuarios vía correo electrónico sobre consultas de la aplicación, fallas, problemas con el saldo de las cuentas, bugs o mensajes que no se enviaban.
Telemarketing
Realización de llamadas salientes para la venta de seguros contra hurtos y servicios de protección para el hogar de MAPFRE.. Presentación clara y persuasiva de productos, beneficios y condiciones del servicio.
Application Support Analyst
Provided application support for Microsoft-related platforms.. Investigated and analyzed system errors reported by users.. Conducted meetings to gather detailed information about technical issues.. Managed incidents through email and internal ticketing systems.. Documented findings and solutions following structured processes.. Coordinated with internal technical teams for issue escalation.. Ensured proper validation before ticket closure.
Application Support & Customer Technical Assistance
Responded to user inquiries regarding application functionality.. Reported and documented bugs such as message delivery failures and account balance errors.. Assisted users with troubleshooting and account validation.. Maintained accurate documentation of incidents and resolutions.
Customer Support & CRM Management
Managed customer data and lead validation using CRM systems.. Verified information accuracy before scheduling service appointments.. Maintained detailed records of interactions and follow-ups.. Worked remotely with U.S.-based teams in English.
Jr Application support specialist
Responding to users issues, questions, or any bugs or problems with the app via email.
Sales Representative (Cold Calling)
Conducted high-volume outbound cold calls to U.S. prospects offering personal loan solutions for debt consolidation and personal financing.. Evaluated customer financial needs and presented appropriate loan products in a clear and persuasive manner.. Handled objections professionally and maintained strong call control to increase conversions.. Met daily call targets and maintained accurate CRM documentation and follow-ups.
Sales Representative (Cold Calling)
Conducted outbound cold calls to promote personal loan products.. Explained loan terms and benefits clearly while addressing client concerns.. Documented call outcomes and maintained follow-up schedules to support closing efforts.
Customer Service Representative
Provided phone-based customer support for major U.S. accounts including Amazon, Zillow, and Verizon Wireless.. Handled high call volumes while resolving billing, account, and service-related concerns.. De-escalated challenging situations with professionalism and empathy.. Maintained performance metrics and quality assurance standards.
Application Support Specialist
Delivered technical support for Microsoft applications to U.S. and international clients.. Managed client communications via email and virtual meetings, ensuring timely issue resolution.. Gathered detailed technical information to troubleshoot and resolve software-related concerns.. Maintained accurate documentation and met internal service-level performance metrics.
Customer Support Specialist
Provided first- and second-level support for application users via email.. Resolved technical issues, account inquiries, and billing concerns efficiently.. Closed support tickets while maintaining high customer satisfaction standards.
Phone Sales Representative (Insurance)
Performed outbound cold calls to sell personal and home insurance policies.. Explained coverage options clearly and tailored solutions to customer needs.. Overcame objections and maintained consistent sales activity targets.
Medical Claims Billing Specialist
Managed U.S. medical insurance claims, including accounts associated with the University of Utah.. Conducted outbound calls to insurance providers to verify claim status and resolve discrepancies.. Updated patient and insurance records with accuracy while maintaining confidentiality and compliance.
Loan Modification Specialist
Assisted U.S. property owners with loan modifications, short sales, and deed-in-lieu processes.. Communicated complex financial solutions clearly and empathetically to homeowners in distress.. Collected and verified documentation to support case processing and ensure regulatory compliance.
Skills
Video Transcript
zvirtual Assistant
My name is Jonathan. I'm from Uruguay. I am currently looking for a virtual assistant position. I think I will be the best candidate for this position because I have experience in working as a customer service representative. I have worked for companies like Amazon and as I have worked as a freelancer in email support and customer service as well. I am analytical. I'm empathetic. I have patience and I work with what would