This is my profileContact via CazVidJonathan
Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical techniques and tools such as Python and Excel to interpret complex datasets.
Created visual reports and dashboards using Tableau and Power BI to communicate insights effectively.
Managed and optimized SQL databases to support analysis needs and ensure data integrity.
Led and coordinated data projects with cross-functional teams to meet deliverables.
Education
Summary
Analytical professional with 5 years of expertise in data-driven decision making within financial services.
Key Achievements
- Developed and maintained dashboards reducing reporting time by 30%
- Conducted data analysis leading to improved customer targeting strategies
- Led a team of 3 analysts during recent project implementations
Experience
Front Desk Agent
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout., Oversaw fast-paced front desk operations and guests' needs at busy facility., Liaised with housekeeping and maintenance staff to address requests and complaints made by guests., Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Electrician Helper
Screened applicant resumes and coordinated both phone and in-person interviews., Organized new employee orientation schedules for new hires., Created and completed personnel action forms for hires, terminations, title changes and terminations., Coordinated employee training programs to improve productivity and performance.
Cash Transit Armed Guard
Completed full building and grounds patrols every Day to spot and investigate concerns., Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation., Maintained physical fitness to perform physically demanding job tasks.
Catering Account Manager
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction., Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms., Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Catering Account Manager
Met with clients to outline desired goals and prepared quotes for overall catering costs., Handled catering scheduling, ordered food and planned events.
Catering Manager
Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs., Worked with chefs to plan menus according to client needs and budgets.
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.