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Obed
Customer Service & Sales Professional with 20+ years of experience
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Competencies
Handled customer interactions, service quality, and team training in call centers and hospitality.
Created sales strategies, managed teams, and achieved sales goals across various roles.
Managed inventory, financial controls, and daily operations in food and beverage management.
Supervised teams of up to 12 employees, coordinated training, and monitored performance.
Proficient with Microsoft Office suite used for reporting, planning, and communication.
Education
Languages
Summary
Over 20 years of expertise in customer service, sales, team management, and operational controls across hospitality and call center industries.
Key Achievements
- Managed sales strategies and team supervision at multiple organizations.
- Led operations and financial controls in hospitality management roles.
- Over six years of experience handling customer service and call center operations.
Experience
Agente Inmobiliario
Agente de ventas en inglés
Colocar pedidos y sugerir compra de productos adicionales., Gestionar devoluciones de productos y reembolsos., Planificar incremento de ventas.
Sub-Gerente de zona
Supervisión y seguimiento de puntos de venta y vendedores ambulantes., Gestión de reposición y devolución de producto., Crear estrategias de ventas., Publicidad y mercadeo BTL y medios digitales., Control de Metas.
GERENTE DE VENTAS
Control de Equipo., Manejo de KPIS., Metas alcanzar., Control de Proyectos., Búsqueda de Clientes., Manejo de Redes Sociales.
SUPERVISOR
Encargado de Equipo de 12 personas., Servicio Al Cliente., Capacitaciones., Ventas TMobile.
CAJERO DE SERVICIO AL CLIENTE
Area de Alimentos y Bebidas., Encargado de Cierres., Inventario., Preparación de Alimentos y Bebidas.