This is my profileContact via CazVidJohnny
Interpreter with 3+ years in client communication and support
Contact
Competencies
Facilitated communication between English and Spanish speakers.
Handled client inquiries, billing explanations, and account support.
Provided technical assistance for internet, POS, and intranet issues.
Processed account changes, verified charges, and advised on bill payments.
Education
Languages
Summary
Experienced professional fluent in English and Spanish with a focus on client communication, account management, and technical support across banking and tech industries.
Key Achievements
- Provided interpretation between English and Spanish clients at Human Quality.
- Verified billing charges and credits, and explained account details at American Express.
- Supported clients with technical issues across internet, POS, and intranet systems.
Experience
Interpreter (Ingles – Spanish)
Interpretation between English and Spanish clients.
Jr. Executive
Verify billing charges and credits on accounts., Provide detailed explanation of billing charges and interest incurred., Negotiate late fee payments and advise on how to maintain account in good standing through proper bill payments., Explain benefits and services offered by American Express...
Technical support
Provide tech support to clients unable to connect to internet., Verify, and provide access to company intranet through user verification and password protocol., Register printers, copy machines and other lateral devices to inter office communication to keep all equipment in contact., Update POS...
Technical support T1 (Level 1)
Take calls from WU client in Spain and help with WU login and user control access., Maintain access through company established passcodes and user codes by verifying clients constantly., Create new user names and access codes for newly acquired WU clients by keeping in constant contact with local...