This is my profileContact via CazVidJohn
IT Specialist with 5+ years in tech support and systems management
Contact
Competencies
Diagnosed and resolved technical issues to maintain system functionality at Airbnb.
Applied community guidelines to monitor and manage user-generated content at Meta.
Handled customer interactions professionally across multiple roles, ensuring satisfaction.
Maintained local networks, optimized performance, and implemented security measures.
Generated new sales channels and expanded customer base through networking and relationship management.
Education
Languages
Summary
Experienced in IT support, content moderation, customer service, and sales, with a strong ability to troubleshoot, manage systems, and engage effectively with clients. Dedicated to ensuring technical reliability and customer satisfaction across diverse environments.
Key Achievements
- Resolved hardware/software issues at Airbnb, ensuring system reliability and security.
- Managed content moderation at Meta, applying community guidelines to safeguard online environments.
- Enhanced customer satisfaction at The Office Gurus and TELUS by addressing concerns professionally and expanding client base.
Experience
IT Specialist
Identifying and resolving hardware and software problems, both on-site and remotely., Building and maintaining local networks, ensuring optimal performance, and addressing connectivity issues., Focused on the technical aspects of building, maintaining, and troubleshooting software and systems,...
Content Moderator
Responsible for user-generated content submitted to an online platform., Applying community guidelines and legal regulations to determine whether content should be removed or allowed to remain online., Identifying complex or sensitive cases that require escalation to senior moderators or other...
Customer Service Agent
Handled customer complaint with empathy and composure., Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Sales Representative
Responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets., Enhanced client satisfaction by addressing concerns promptly and providing exceptional service., Expanded customer base through cold calling, networking, and relationship...