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Team Leader
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Competencies
Managed team performance, delegated tasks, and motivated team members across roles.
Tracked and reported performance metrics to optimize team productivity.
Assessed skill gaps and facilitated training to enhance team capabilities.
Supported hiring processes, including screening and candidate follow-ups.
Handled various administrative responsibilities supporting team and organizational needs.
Education
Languages
Summary
Experienced Team Leader skilled in performance monitoring, coaching, and administrative management with over 5 years in customer service and administrative roles.
Key Achievements
- Led performance monitoring and reporting at TaskUs and Concentrix, improving team efficiency.
- Coached and developed team members, fostering skill enhancement and motivation.
- Handled escalations and administrative tasks, ensuring smooth operation and team support.
Experience
Team Leader
Performance monitoring and reporting of metrics and management., Coaching and development; identifying training needs., Handling escalations., Administrative tasks., Delegating tasks and setting deadlines., Motivating team members., Recognizing high performance and rewarding accomplishments.
Team Leader
Performance monitoring and reporting of metrics and management., Coaching and development; identifying training needs., Handling escalations., Administrative tasks., Delegating tasks and setting deadlines., Motivating team members., Recognizing high performance and rewarding accomplishments.
Administrative Assistant
Recruitment, selection, and hiring assistance., Management of different platforms., Follow-up on candidate processes (medical exams, registration, documents).