John - Customer Service & Team Leadership with 8 years experience in BPO

Utilized effective communication skills to deliver high-quality customer service and team management.

Applied meticulous attention to detail in analyzing performance metrics and resolving customer issues.

Led teams and developed strategies to improve productivity and ensuring fair workload distribution.

Conducted data analysis to monitor performance and implement strategies for process improvement.

Led a team by analyzing performance metrics, Developed targeted strategies to enhance productivity and results, Created a system to quantify job contributions, Ensured equitable distribution of workload

Helped customers with billing and general customer support, Cross selling

Provided support with Google Workspace products for customers around the globe

Customer service by phone and mail, Billing, Fraud support, Provided support for app drivers in the US