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John
Customer Service & Team Leadership with 8 years experience in BPO
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Competencies
Utilized effective communication skills to deliver high-quality customer service and team management.
Applied meticulous attention to detail in analyzing performance metrics and resolving customer issues.
Led teams and developed strategies to improve productivity and ensuring fair workload distribution.
Conducted data analysis to monitor performance and implement strategies for process improvement.
Used Excel to create performance tracking systems and analyze operational data.
Education
Languages
Summary
Experienced customer support professional with 8 years in BPO, skilled in team leadership, data analysis, and multilingual support.
Key Achievements
- Led a team by analyzing performance metrics and developing targeted strategies to enhance productivity
- Created a system to quantify employee contributions and ensure equitable workload distribution
- Provided multilingual customer support across various platforms, including billing, fraud support, and technical assistance
Experience
SUPERVISOR
Led a team by analyzing performance metrics, Developed targeted strategies to enhance productivity and results, Created a system to quantify job contributions, Ensured equitable distribution of workload
RETENTION CSR
Helped customers with billing and general customer support, Cross selling
TECHNICAL CSR
Provided support with Google Workspace products for customers around the globe
CSR
Customer service by phone and mail, Billing, Fraud support, Provided support for app drivers in the US