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Joelynn
Account Manager
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Competencies
Demonstrated experience with Account Management.
Demonstrated experience with Customer Success.
Demonstrated experience with Relationship Building.
Demonstrated experience with Process Optimization.
Demonstrated experience with ERP Systems (Infor SX.e).
Education
Languages
Summary
Account Manager open to new opportunities
Experience
Account Manager
Managed $64M+ in customer sales across portfolio of key corporate accounts, serving as the primary point of contact for order fulfillment, logistics coordination, and urgent escalations.. Acted as the sole account manager during COVID-19 team layoffs, handling all customer accounts, maintaining uninterrupted service and earning recognition from executive leadership.. Created a company-wide customer information management system, improving communication consistency and reducing repeat inquiries.. Designed and implemented custom order forms and reporting tools, enhancing forecasting accuracy and departmental efficiency.. Coordinated urgent same-day and next-day orders to prevent customer production shutdowns.. Onboarded and trained new hires across departments, supporting cross-functional skill development and team readiness.
Bilingual Customer Service Representative
Managed a portfolio of French-speaking North American clients, providing tailored support and proactive service.. Led communication for ordering, billing, and logistics while addressing customer issues with a high-resolution rate.. Promoted new products and programs based on purchasing history, increasing account value and engagement.. Selected as a beta tester for the Esker AI order entry platform, offering usability feedback and training team members.
Server
Delivered a high-end customer experience through attentive service, personalized recommendations, and upselling, consistently increasing average ticket value.. Trained new hires on menu knowledge and service techniques, contributing to faster onboarding and higher customer satisfaction scores.. Balanced multiple tables and high-demand dinner service in a team-based environment, honing time management and communication skills under pressure.
Hostess, Server, Catering
Coordinated with kitchen, catering, and management teams to ensure timely service and successful execution of both in-house dining and off-site events.. Maintained accurate reservation and guest tracking during high-traffic periods, improving waitlist transparency and guest satisfaction.. Supported catering operations by preparing event materials and managing on-site logistics, ensuring smooth service for corporate and private functions.