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Jhonatan
Logistics Coordinator with 4+ years in logistics and customer service
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Competencies
Coordinated shipment schedules, tracked loads, and optimized logistics workflows using TMS and industry tools.
Provided exceptional support to clients, resolved issues efficiently, and maintained high satisfaction standards.
Processed insurance quotes, policies, and claims, ensuring compliance and accuracy in a regulated environment.
Maintained proactive communication with clients, drivers, and cross-functional teams to resolve issues and ensure transparency.
Reviewed invoices, managed billing processes, and handled document coordination to support financial accuracy.
Education
Languages
Summary
Dedicated logistics coordinator with extensive experience in managing shipments, client communications, and insurance support. Skilled in industry-specific tools and process optimization to ensure efficient operations and customer satisfaction.
Key Achievements
- Managed and oversaw seamless logistics operations, ensuring timely deliveries and effective communication with clients and carriers.
- Utilized industry platforms like DAT and Truckstop to source freight, secure loads, and optimize shipment tracking processes.
- Handled invoice verification, billing support, and developed expertise in coordinating insurance quotes, policies, and claims at Liberty Mutual.
Experience
Logistics Coordinator
Provide regular shipment status updates to customers, ensuring transparency and satisfaction throughout the delivery process., Ensure timely updates and quick resolutions through proactive communication with clients and carriers., Source and secure freight by covering loads and providing...
Logistics Coordinator
Manage and oversee the entire logistics process, ensuring seamless coordination from pickup to final delivery., Maintain active communication with clients and carriers to provide timely updates and resolve issues efficiently., Utilize and optimize Transportation Management Systems (TMS) to enhance...
Bilingual Back Office Analyst
Created and processed insurance quotes, coordinating with underwriters to finalize business agreements., Managed quality and productivity indicators, ensuring accuracy and efficiency in policy creation., Developed and issued insurance policies and endorsements, meeting strict compliance standards.
Back Office Analyst (Claims)
Reviewed and processed insurance claims, ensuring accuracy and timely resolution., Monitored quality and productivity metrics, consistently meeting company benchmarks., Assessed and authorized claim payments based on detailed policy analysis and prior case evaluations.
Processor
Processed and uploaded client health policy information to the U.S. health market system., Provided ongoing support to advisors, assisting with policy-related inquiries and troubleshooting issues., Ensured compliance with industry regulations and company standards.
Customer Service Agent
Handled inbound calls, resolving customer inquiries and concerns with efficiency and professionalism., Delivered tailored solutions, enhancing customer satisfaction and retention., Identified recurring issues and provided feedback for process improvements.
Customer Service Agent
Provided customer support, resolving inquiries related to healthcare services., Assisted clients with appointments, service details, and issue resolution., Maintained accurate records, ensuring compliance with company policies.