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Jhon
Customer Support Specialist with 3 years in Financial Services
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Competencies
Utilized in bilingual customer support and team collaboration to ensure clear and effective exchanges.
Effectively managed time and priorities in a remote work environment to meet customer needs.
Resolved customer inquiries and issues efficiently, maintaining high satisfaction levels.
Applied CRM tools to support customer interactions and maintain accurate records.
Proficient in Microsoft Office and Google Workspace for documentation, communication, and scheduling.
Education
Languages
Summary
Experienced bilingual customer support agent with a background in remote financial services, skilled in communication, problem-solving, and team collaboration.
Key Achievements
- Provided bilingual support (Spanish-English) for ADP clients, managing inquiries and resolving issues.
- Collaborated with team members to enhance customer experience and ensure service quality.
- Promoted to dispute agent after three years, demonstrating role progression and skill development.
Experience
Customer Service Representative
Provide bilingual (Spanish-English) customer support for ADP clients, addressing inquiries and resolving issues promptly and effectively., Collaborate with team members to maintain a positive customer experience across all touchpoints, ensuring consistent service delivery and satisfaction.,...