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Jhon
Customer Service & Logistics Coordinator with 5+ years experience
Video resume
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Competencies
Delivered customer support via phone, handling inquiries, troubleshooting, and account management for telecom clients.
Coordinated deliveries, driver assistance, and package logistics, ensuring seamless operations.
Maintained effective communication with clients, drivers, and facility contacts via phone and email.
Handled documentation, redaction of letters, and administrative tasks related to logistics and customer service.
Education
Languages
Summary
Experienced in managing customer interactions, logistics, and multitasking with strong communication skills.
Key Achievements
- Managed over 200 deliveries per week, ensuring high customer satisfaction at Comboi.
- Provided bilingual customer support, troubleshooting, and account management for AT&T and Cricket Wireless.
- Coordinated driver schedules, payments, and package logistics, optimizing operational processes.
Experience
BILINGUAL AGENT
Customer service by phone for AT&T Prepaid, payments, troubleshooting, open new accounts, assistance
BILINGUAL AGENT
Customer service by phone, payments, troubleshooting, package office management
LOGISTIC COORDINATOR
Drivers assistance by phone, troubleshooting of pick up and deliveries blocked, redaction of letters, contact facilities through phone calls and emails, package office management, coordinate compensation and payments for drivers, and much more