This is my profileContact via CazVid
Jesús
Customer Service Agent with 2+ years of technical support expertise
Video resume
Contact
Competencies
Provided technical support and customer service across various product lines, ensuring customer satisfaction.
Troubleshot and resolved technical issues related to mobile devices, internet, and electronic equipment.
Ensured high quality standards in customer interactions, maintaining performance metrics.
Supported new-hires through onboarding and ongoing performance guidance.
Education
Languages
Summary
Experienced in providing remote support, handling customer inquiries, data entry, and administrative tasks. Skilled in communication, problem-solving, and managing high workloads in dynamic environments. Adept at adapting quickly and maintaining quality under pressure.
Key Achievements
- Delivered technical support and customer service for mobile devices, internet plans, and electronic equipment.
- Resolved billing issues, troubleshooting requests, and general account inquiries, maintaining high performance metrics.
- Selected as Mentor for new-hire waves, supporting onboarding and performance improvement.
Experience
Customer Service Agent
Delivered technical support and customer service for mobile devices, internet plans, and electronic equipment., Resolved billing issues, troubleshooting requests, and general account inquiries., Maintained high performance metrics in quality, adherence, and customer satisfaction., Selected as...