Experienced in managing operational workflows, analytics, and customer support within fast-paced environments.
Applied time management, task delegation, and shipping planning skills in logistics roles.
Provided customer support and booking services in call center environments.
Developed and presented operational metrics and real-time analysis to support decision-making.
Managed accounting books, VAT returns, and financial documentation.
Teleperformance
Control of absenteeism by campaigns., Metric reports., Campaign tracking., Training (OPS)., Support of agents in reading detachable payroll., Discounts on off-site logins.
Teleperformance
Planning and logistics., Cost report by campaign.
Teleperformance
Booking., Customer Service.
Teleperformance
Development of metrics., Real-time analyst., File development., Educational talks with supervisors., Presentation of metrics.
Oficina Contable (Ymara Castillo)
Informatics Engineering
Primary Education and High School in Science
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Proficient in control of absenteeism, report generation, and system management.
VAT return., Management of accounting books (Diary and Major)., Accounting system management (A2).
Logistic Freight Solutions S.A.S (PRIMO)
Real-time analyst., Shipping planning., Tracking and monitoring., Carrier management., Problem solving., Relationship with clients., Cost optimization.
