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Transportation Associate with 5+ years in logistics and customer service
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Competencies
Provided timely and empathetic support to clients, enhancing customer satisfaction across multiple roles.
Tracked and managed shipments, coordinated with drivers and carriers to ensure delivery compliance.
Developed and maintained relationships with service providers and carriers to optimize logistics operations.
Negotiated rates with carriers and managed customer interactions to support lead qualification and acquisition.
Managed CRM systems and load data for efficient dispatch and customer communication.
Education
Languages
Summary
Dedicated associate analyst with extensive experience in transportation, carrier development, and customer relations. Skilled in load management, negotiations, and relationship building, ensuring efficient operations and high customer satisfaction.
Key Achievements
- Managed an average of 100-120 loads daily, ensuring timely updates on delays and recoveries.
- Built and maintained strong relationships with service providers, enhancing carrier network quality.
- Handled high call volumes (80-120 daily), providing effective customer support and negotiating rates.
Experience
Associate Analyst, Transportation
Verified with Dispatch/Driver OTP EM and ETA, Managed on average 100 – 120 loads everyday, Update CRM and notified if any possible delays, PU failures or Recoveries, 90% emails/SMS 10% calls Inbound/Outbounds, Would receive incoming calls from DAT or inquiries from Drivers/Dispatch
Carrier Development Representative
Identified, sourced, and developed strong business relationships with service providers, Track and monitor shipments, Researched, contact, and develop new carrier relationships, Coordinate available customer freight with available motor carrier equipment, Verify all freight charges, Monitor Bill of...
Customer Service and Sales
Would do a little of everything from customer service to sales., Tracking and tracing., Scheduling., Provided and negotiated rates to potential carriers., Follow up with carriers from before Pick ups until delivery., Conversation with Dispatch and Carrier drivers., Would make anywhere from 80-120...
Acquisition Manager
Qualify/ Disqualify potential prospects., Call all follow ups, new leads, old leads, due diligence, warm/cold/hot leads., Offer cash offer depending on condition of property, set up appointments to close agreement on site or over the phone.
Customer Service Agent
Helped Hughes Customers in a friendly and timely manner., Find the best Solution for every Call, Product Knowledge, Positive Attitude, Patience, Empathy., Overall, find the best outcome for our loyal customers.